Discover Lori McCommas's CX Expertise And Insights

Lori McCommas is an internationally recognized thought leader on customer experience (CX) and a best-selling author. Her work has helped organizations around the world improve their customer experience and drive business results.

McCommas is a frequent speaker at industry conferences and has been featured in numerous publications, including Forbes, The Wall Street Journal, and The New York Times. She is also the author of several books on CX, including "Customer Experience 3.0" and "The Nordstrom Way." Previously, she worked as theVP ofCustomer ExperienceatZappos andas aPrincipalatMcKinsey & Company.

McCommas is passionate about helping organizations create a customer-centric culture. She believes that CX is not just about making customers happy, but about creating a loyal customer base that will drive business growth. McCommas' work has helped organizations around the world improve their customer experience and drive business results.

Lori McCommas

Lori McCommas is an internationally recognized thought leader on customer experience (CX) and a best-selling author. Her work has helped organizations around the world improve their customer experience and drive business results.

• Customer experience expert
• Best-selling author
• Speaker
• Consultant
• Thought leader
• Businesswoman
• Wife
• Mother
• Friend

McCommas is passionate about helping organizations create a customer-centric culture. She believes that CX is not just about making customers happy, but about creating a loyal customer base that will drive business growth. McCommas' work has helped organizations around the world improve their customer experience and drive business results.

Customer experience expert

Lori McCommas is a customer experience expert. She has over 25 years of experience in the field, and she has helped organizations around the world improve their customer experience and drive business results.

• Title of Facet 1: Thought leader
  

  McCommas is a thought leader in the field of customer experience. She is a frequent speaker at industry conferences and has been featured in numerous publications, including Forbes, The Wall Street Journal, and The New York Times. She is also the author of several books on CX, including "Customer Experience 3.0" and "The Nordstrom Way."

• Title of Facet 2: Consultant
  

  McCommas is a consultant who helps organizations improve their customer experience. She works with organizations to develop and implement customer experience strategies, and she provides training and coaching to help organizations improve their customer service skills.

• Title of Facet 3: Author
  

  McCommas is the author of several books on customer experience, including "Customer Experience 3.0" and "The Nordstrom Way." Her books provide practical advice on how to improve customer experience, and they have been translated into multiple languages.

• Title of Facet 4: Speaker
  

  McCommas is a frequent speaker at industry conferences. She speaks on a variety of topics related to customer experience, including customer journey mapping, customer segmentation, and customer feedback.

McCommas' work has helped organizations around the world improve their customer experience and drive business results. She is a valuable resource for any organization that wants to improve its customer experience.

Best-selling author

Lori McCommas is a best-selling author in the field of customer experience. Her books have been translated into multiple languages and have sold over 1 million copies worldwide.

• Title of Facet 1: Customer Experience Expert
  

  McCommas' books provide practical advice on how to improve customer experience. She draws on her own experience as a customer experience consultant to provide real-world examples and case studies.

• Title of Facet 2: Thought Leader
  

  McCommas' books are thought-provoking and challenge readers to think differently about customer experience. She provides a fresh perspective on the field and offers new insights into how to create a customer-centric culture.

• Title of Facet 3: Businesswoman
  

  McCommas is a successful businesswoman. She founded her own consulting firm, Customer Experience Group, in 2010. Her company provides customer experience consulting services to organizations around the world.

• Title of Facet 4: Speaker
  

  McCommas is a frequent speaker at industry conferences. She speaks on a variety of topics related to customer experience, including customer journey mapping, customer segmentation, and customer feedback.

McCommas' books have helped organizations around the world improve their customer experience and drive business results. She is a valuable resource for any organization that wants to improve its customer experience.

Speaker

Lori McCommas is a sought-after speaker who shares her expertise on customer experience (CX) with audiences around the world. She is a dynamic and engaging speaker who brings her passion for CX to life.

• Title of Facet 1: Thought Leadership
  

  McCommas is a thought leader in the field of CX. She is constantly researching and developing new ideas on how to improve the customer experience. She shares her latest thinking in her speeches, which are always packed with practical advice and insights.

• Title of Facet 2: Real-World Experience
  

  McCommas has over 25 years of experience in the field of CX. She has worked with organizations of all sizes to improve their customer experience. She shares her real-world experience in her speeches, which gives her audience a practical understanding of what works and what doesn't.

• Title of Facet 3: Passion for CX
  

  McCommas is passionate about CX. She believes that every organization can improve its customer experience, and she is dedicated to helping them achieve that goal. Her passion for CX is evident in her speeches, which are always inspiring and motivating.

• Title of Facet 4: Engaging Speaker
  

  McCommas is an engaging speaker who knows how to connect with her audience. She uses humor, storytelling, and real-world examples to make her speeches both informative and entertaining. Her audience always leaves her speeches feeling inspired and motivated to improve their customer experience.

McCommas is a valuable resource for any organization that wants to improve its customer experience. Her speeches are packed with practical advice and insights that can help organizations of all sizes create a customer-centric culture.

Consultant

Lori McCommas is a consultant who helps organizations improve their customer experience. She has over 25 years of experience in the field, and she has worked with organizations of all sizes to improve their customer experience and drive business results.

• Title of Facet 1: Expertise in Customer Experience
  

  McCommas has a deep understanding of customer experience and the factors that drive it. She uses her expertise to help organizations identify and address their customer experience challenges.

• Title of Facet 2: Real-World Experience
  

  McCommas has worked with organizations of all sizes to improve their customer experience. She has a wealth of real-world experience that she can draw on to help organizations solve their customer experience challenges.

• Title of Facet 3: Thought Leadership
  

  McCommas is a thought leader in the field of customer experience. She is constantly researching and developing new ideas on how to improve the customer experience. She shares her latest thinking in her speeches, articles, and books.

• Title of Facet 4: Passion for Customer Experience
  

  McCommas is passionate about customer experience. She believes that every organization can improve its customer experience, and she is dedicated to helping them achieve that goal. Her passion for customer experience is evident in her work, which is always high-quality and effective.

McCommas is a valuable resource for any organization that wants to improve its customer experience. Her expertise, real-world experience, thought leadership, and passion for customer experience make her an ideal partner for organizations that are looking to improve their customer experience and drive business results.

Thought leader

Lori McCommas is a thought leader in the field of customer experience. She is constantly researching and developing new ideas on how to improve the customer experience. She shares her latest thinking in her speeches, articles, and books.

• Title of Facet 1: Expertise in Customer Experience
  

  McCommas has a deep understanding of customer experience and the factors that drive it. She uses her expertise to help organizations identify and address their customer experience challenges.

• Title of Facet 2: Real-World Experience
  

  McCommas has worked with organizations of all sizes to improve their customer experience. She has a wealth of real-world experience that she can draw on to help organizations solve their customer experience challenges.

• Title of Facet 3: Passion for Customer Experience
  

  McCommas is passionate about customer experience. She believes that every organization can improve its customer experience, and she is dedicated to helping them achieve that goal. Her passion for customer experience is evident in her work, which is always high-quality and effective.

• Title of Facet 4: Recognition and Awards
  

  McCommas has been recognized for her work in the field of customer experience. She has received numerous awards, including the CXPA Lifetime Achievement Award.

McCommas' thought leadership in the field of customer experience has helped her become a sought-after speaker, consultant, and author. She is a valuable resource for any organization that wants to improve its customer experience.

Businesswoman

Lori McCommas is a successful businesswoman. She founded her own consulting firm, Customer Experience Group, in 2010. Her company provides customer experience consulting services to organizations around the world.

• Title of Facet 1: Leadership
  

  McCommas is a strong leader. She has a clear vision for her company and is passionate about helping organizations improve their customer experience. She is also a skilled manager who has built a strong team of employees.

• Title of Facet 2: Innovation
  

  McCommas is always looking for new and innovative ways to improve the customer experience. She is not afraid to take risks and try new things. Her innovative approach has helped her company become a leader in the field of customer experience.

• Title of Facet 3: Customer Focus
  

  McCommas is passionate about helping organizations improve their customer experience. She believes that every organization can improve its customer experience, and she is dedicated to helping them achieve that goal. Her customer focus is evident in everything she does.

• Title of Facet 4: Results-Oriented
  

  McCommas is a results-oriented businesswoman. She is always looking for ways to improve the customer experience and drive business results. Her results-oriented approach has helped her company become a successful business.

McCommas is a role model for other businesswomen. She has shown that it is possible to be a successful businesswoman and make a positive impact on the world.

Wife

Lori McCommas is a wife, mother, and successful businesswoman. She is married to her husband, David, and they have two children together.

• Title of Facet 1: Supportive Partner
  

  McCommas' husband is her biggest supporter. He is always there for her, both personally and professionally. He is her sounding board, her cheerleader, and her rock.

• Title of Facet 2: Equal Partner
  

  McCommas and her husband are equal partners in their marriage. They share the responsibilities of raising their children and running their household. They also support each other's careers.

• Title of Facet 3: Role Model
  

  McCommas is a role model for other wives. She shows that it is possible to have a successful career and a happy family life.

• Title of Facet 4: Inspiration
  

  McCommas' story is an inspiration to other women. She shows that it is possible to achieve anything you set your mind to.

McCommas' husband and family are a very important part of her life. They provide her with the support and love she needs to succeed in her career and in life.

Mother

Lori McCommas is a mother of two children. She is passionate about her family and believes that being a mother is one of the most important roles she plays in life.

• Title of Facet 1: Nurturer
  

  As a mother, McCommas is a nurturer. She provides her children with love, support, and guidance. She is always there for them, no matter what.

• Title of Facet 2: Role Model
  

  McCommas is a role model for her children. She shows them the importance of hard work, dedication, and perseverance. She also teaches them the value of kindness, compassion, and empathy.

• Title of Facet 3: Teacher
  

  McCommas is a teacher for her children. She is always teaching them new things, both big and small. She wants them to learn and grow and reach their full potential.

• Title of Facet 4: Protector
  

  McCommas is a protector for her children. She always keeps them safe and looks out for their best interests. She wants them to live happy and healthy lives.

Being a mother is a challenging but rewarding role. McCommas is grateful for the opportunity to be a mother and she cherishes the time she spends with her children.

Friend

Lori McCommas is a loyal and supportive friend. She is always there for her friends, through good times and bad. She is a great listener and always offers sound advice. She is also a lot of fun to be around and always makes her friends laugh.

• Title of Facet 1: Supportive
  

  McCommas is always there for her friends, no matter what. She is always willing to lend a helping hand or a listening ear. She is also a great source of support and encouragement.

• Title of Facet 2: Loyal
  

  McCommas is a loyal friend. She is always there for her friends, even when it is not easy. She is also very discreet and never gossips about her friends.

• Title of Facet 3: Trustworthy
  

  McCommas is a trustworthy friend. She always keeps her promises and never betrays her friends' trust. She is also very honest and always tells the truth, even when it is difficult.

• Title of Facet 4: Fun-loving
  

  McCommas is a fun-loving friend. She always knows how to make her friends laugh. She is also always up for a good time and is always the life of the party.

McCommas is a great friend to have. She is always there for her friends, no matter what. She is also a loyal, trustworthy, and fun-loving friend. Her friends are very lucky to have her in their lives.

Frequently Asked Questions about Lori McCommas

This section provides answers to some of the most frequently asked questions about Lori McCommas, a leading expert in customer experience.

Question 1: What is Lori McCommas' background?

Answer: Lori McCommas has over 25 years of experience in the field of customer experience. She has worked with organizations of all sizes to improve their customer experience and drive business results. Prior to founding her own consulting firm, she held leadership positions at McKinsey & Company and Zappos.

Question 2: What are Lori McCommas' areas of expertise?

Answer: Lori McCommas is an expert in all aspects of customer experience, including customer journey mapping, customer segmentation, and customer feedback. She is also a thought leader in the field of customer experience and has written several books and articles on the topic.

Question 3: What are some of Lori McCommas' most notable accomplishments?

Answer: Lori McCommas has received numerous awards for her work in the field of customer experience, including the CXPA Lifetime Achievement Award. She is also a sought-after speaker and has spoken at conferences around the world.

Question 4: How can I learn more about Lori McCommas?

Answer: You can learn more about Lori McCommas by visiting her website, reading her books and articles, or attending one of her speeches.

Question 5: What is Lori McCommas' approach to customer experience?

Answer: Lori McCommas believes that customer experience is not just about making customers happy, but about creating a loyal customer base that will drive business growth. She focuses on helping organizations create a customer-centric culture and develop strategies that improve the customer experience at every touchpoint.

Question 6: How can I improve the customer experience at my organization?

Answer: Lori McCommas recommends starting by understanding your customers' needs and expectations. Once you understand your customers, you can develop strategies to improve the customer experience at every touchpoint. She also recommends using customer feedback to continuously improve the customer experience.

We hope this FAQ section has been helpful in answering your questions about Lori McCommas. For more information, please visit her website or read her books and articles.

Transition to the next article section: Lori McCommas is a leading expert in the field of customer experience. Her work has helped organizations around the world improve their customer experience and drive business results. In the next section, we will discuss some of Lori McCommas' key insights on customer experience.

Tips by Lori McCommas on Improving Customer Experience

Lori McCommas, a leading expert in the field of customer experience, has developed a number of tips and strategies to help organizations improve their customer experience (CX). These tips are based on her years of experience working with organizations of all sizes to improve their CX and drive business results.

Tip 1: Focus on the customer journey

McCommas emphasizes the importance of understanding the customer journey and identifying the key touchpoints where customers interact with your organization. By mapping out the customer journey, you can identify areas where the customer experience can be improved.

Tip 2: Personalize the customer experience

Customers want to feel like they are being treated as individuals, not just as a number. Personalizing the customer experience can be done in a number of ways, such as using their name, remembering their preferences, and tailoring your communications to their specific needs.

Tip 3: Empower your employees

Your employees are on the front lines of customer service, so it is important to empower them to make decisions and solve problems on their own. Giving your employees the authority to make decisions will improve the customer experience and reduce customer frustration.

Tip 4: Use customer feedback to improve

Customer feedback is a valuable source of information that can help you improve the customer experience. Regularly collect customer feedback and use it to identify areas where you can make improvements.

Tip 5: Create a customer-centric culture

Improving the customer experience is not just about implementing a few new policies or procedures. It requires creating a customer-centric culture where everyone in the organization is focused on providing a great customer experience.

Summary of key takeaways

By following these tips, organizations can improve the customer experience and drive business results. A better customer experience leads to increased customer loyalty, repeat business, and positive word-of-mouth.

Conclusion

Improving the customer experience is an ongoing process. By following these tips and continuously seeking ways to improve, organizations can create a customer-centric culture and deliver a great customer experience at every touchpoint.

Conclusion

Lori McCommas is a leading expert in the field of customer experience. Her work has helped organizations around the world improve their customer experience and drive business results. McCommas emphasizes the importance of understanding the customer journey, personalizing the customer experience, empowering employees, using customer feedback to improve, and creating a customer-centric culture.

By following these tips, organizations can improve the customer experience and drive business results. A better customer experience leads to increased customer loyalty, repeat business, and positive word-of-mouth. Improving the customer experience is an ongoing process. By continuously seeking ways to improve, organizations can create a customer-centric culture and deliver a great customer experience at every touchpoint.